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Customer Help and Support Center

Policies

Return and Exchange Policy
A & J Vacuum Services will offer a refund or exchange on most products purchased at AJVS.com. Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy.

Rules and Conditions:

A & J Vacuum Services offer returns for most items within 10 days of receipt of shipment.
Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
All returned merchandise must be unused and in complete original packaging. It must contain all original accessories, literature, instructions and documentation.
Customer is responsible for all freight and insurance charges.
No returns will be accepted without an RMA.
New unopened returned items are subject to a 15% restocking fee.
Open box returned items must be return approved are subject to a 25% restocking fee. All returns received after 15 days are considered late and are subject to 25% restocking fee.

No returns or exchanges on:

All opened consumable items including; o-rings, bearings and repair kits.
Special order items (as indicated in product descriptions.)
Any merchandise that was modified as a custom solution.
Any equipment that has been used.

Refund and Payments:

If payment was made by credit card, it will take 7-10 days for a credit to appear on your credit card statement.
If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Return and Exchange Procedure:
In order to return your merchandise you must obtain an RMA (Return Merchandise Authorization.

If your order was placed online:

1. Login into your account at AJVS.com
2. Select "View Orders I have made" under 'My orders'
3. Select the order you wish to return and select 'Return' and follow the onscreen instructions.

If your order was placed over the phone, fax or by e-mail:

You will need to create a Service RMA by following this link.

Login with your account details.
Complete the online form and attach packing slip to your shipping box.
Please reference this video link for additional assistance.

*Please note that all returns must be received within 15 days of RMA issuance. Upon receipt of the returned item, store credit for the amount of the purchased item will be issued electronically to the email address that was provided when the order was placed.

Return Shipping:

The RMA Number must be clearly visible on the outside of the box shipping.
It is recommended you ship via the same insured service (as was sent to you) with a tracking number.
Return shipping charges are the responsibility of the customer.
We are not responsible for lost or damaged packages.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Address Return Shipments To:
A&J Vacuum Services, Inc.
Attn: Return Department
16 Somerset Place
Clifton, NJ 07012, USA

For further assistance please call customer service at 1-973-249-0854.

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Warranty Policy
Any warranty contained herein shall be to original Buyer only. New products sold by A&J Vacuum Services, Inc. are covered under manufacturer warranty from date of shipment to buyer. Refurbished products sold by A & J Vacuum Services, Inc. are covered by limited warranty against defects in materials as outlined in product description pages. A & J Vacuum Services' liability under valid warranty claims is limited, at the option of A&J Vacuum, to repair, replace, or refund an equitable portion of the purchase price of the product.

A&J Vacuum Services shall not have any liability for any defect in material or workmanship unless notice of such defect is received by us within warranty period.

All items claimed under warranty policy, must be returned to A&J Vacuum Services, Inc. facility within warranty period specified. Items expendable in normal use are not covered by this warranty. All warranty replacement or repair of parts shall be limited to equipment malfunctions which, in sole opinion of A&J Vacuum Services, are due or traceable to defects in original materials or workmanship. All obligations of A&J Vacuum Services under this warranty shall cease in the event of abuse, accident, alteration, misuse, third party involvement or neglect of the equipment.

In-warranty repaired or replacement parts are warranted only for the remaining unexpired portion of the original warranty period applicable to the repaired or replaced parts. After expiration of the applicable warranty period, Buyer shall be charged at the current prices for parts, labor and transportation.

All warranty items must be returned to A&J Vacuum Services prepaid, on customers account, collect shipments will be return to customer at their expense. Under some circumstances, A&J Vacuum Services may pay freight back to customer. A&J Vacuum Services will try to resolve all claims in timely manner upon warranty evaluation.

The Buyer understands and acknowledges that the products may require installation in carefully controlled and monitored operating environments and that properly trained or skilled personnel will be required in order to achieve proper performance from the products. A&J Vacuum Services expressly disclaims any responsibility for loss or damage caused by the installation of its products by the buyer other than improper operating environments and in accordance with proper operating procedures. In no event will A&J Vacuum Services be liable for any damages caused by the customer's failure to perform its responsibilities, or for lost profits, any downtime or other consequential damages, even if A&J Vacuum Services has been advised of the possibilities of such damages, or for any claims against the customer by any other party. Warranty will expire as a result of nonpayment or payment being late.

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Sales Tax
If the order is shipped within New Jersey, the law requires that local sales tax of 7% be added to the order total including the amount of the shipping charge.

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Disclaimers
Carrier insurance:


Customer shall bear the risk of transportation. A&J Vacuum Services, Inc is not responsible for any merchandise lost or stolen by carrier. To avoid any complications with your delivery you may select insured service and request signature confirmation upon delivery. Please note, it is not the policy of A&J Vacuum Services, Inc to request signature delivery confirmation on its orders.

Merchandise insurance:
Customer shall maintain its existing insurance coverage for the items being repaired. A&J Vacuum Services, Inc. will not be responsible for any items damaged by fire, pipe water damage, mechanical breakage, floods and other causes of nature.

Extended storage:
All items purchased or repaired must be removed or picked up from A&J Vacuum Services, Inc. facility with the period of 120 days. A&J Vacuum Services, Inc. shall charge storage fee for storage at A&J Vacuum Services, Inc. facility. A&J Vacuum Services, Inc. reserves the right to store items elsewhere. The cost and risk associated with storage shall be customer's liability.

Retention of title:
A&J Vacuum Services, Inc. shall retain title to any and all accessories, parts or exchange equipment until fully paid. A&J Vacuum Services, Inc. reserves the right of lien against Customer's item to be repaired / maintained which came into possession with A&J Vacuum Services, Inc.

Cost estimate fee:
Customer shall be invoiced for any and all work performed in connection with the issuance of cost estimate as well as any additional expenses incurred during this process in the event the Customer decides not to perform this repair or purchase replacement unit (troubleshooting time, materials and labor).

Order Cancellation Policy:
Our goal is to ship all orders within one business day of receiving the order; therefore most of our orders begin to be processed within the first few hours of receipt. If you contact us via phone or email to cancel your order prior to it being processed we will gladly cancel your order free of charge. However, if your order has already been processed for shipment we will not be able to cancel your order. You may return the order in accordance with our regular return policy.

Payments:
A&J Vacuum Services, Inc. reserves the right to demand a reasonable advanced payment at the time of purchase. All payment shall be made by common means, credit card, wire transfers or checks. Customer shall not withhold any payments due to warranty claim. Late payments will result in warranty cancelation.

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Privacy & Security


Information Provided By You:

Any personal or corporate information you may provide to AJVS is protected by the Privacy Policy associated with this Site. When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address.

Security:
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
A&J Vacuum Services
16 Somerset Place
Clifton, NJ 07012
Customer Service
Phone: 973-249-0854
Fax: 973-249-0855
Phone & Store Hours:
8:00am to 5:00pm
Monday thru Friday EST
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